Privacy Policy POPIA
This Privacy Policy explains how LuxLoaders (“we”, “us”, “our”) collects, uses, shares and protects your personal information when you visit our website, complete an enquiry form, contact us via phone or WhatsApp, or interact with our social pages. We comply with the Protection of Personal Information Act, 2013 (POPIA).
1) Who we are
LuxLoaders
126 14th Avenue, Unit 14C, Anderbolt, Boksburg, Gauteng, 1459, South Africa
Email: sales@luxloaders.com • Phone/WhatsApp: +27 82 286 7157
Website: www.luxloaders.co.za
2) What we collect
- Contact & enquiry data: name, email, phone/WhatsApp, company, message details, model interest.
- Transactional data: quotes, orders, delivery details (if applicable).
- Technical data: IP address, device/browser info, and basic analytics (via cookies or similar tools).
- Communications: emails, call notes, WhatsApp messages relevant to your enquiry.
3) How we use your information
- Responding to enquiries and preparing quotes.
- Supplying products and arranging delivery or after-sales support.
- Operating, securing, and improving our website and marketing.
- Legal compliance and record-keeping.
4) Lawful basis (POPIA)
We process personal information on the basis of your consent, to perform/prepare a contract with you, to comply with law, and for our legitimate interests (e.g., running a secure website and business).
5) Sharing your information
We do not sell your data. We may share it with service providers (e.g., hosting, analytics, couriers), professional advisers, or when legally required. Where we use processors, we contract them to protect your information.
6) Cookies & analytics
Our site may use necessary cookies and basic analytics to understand traffic and improve performance. You can control cookies in your browser settings. If you implement a cookie banner, link it to this section.
7) Retention
We retain personal information only as long as needed for the purposes above and to meet legal/record-keeping requirements, after which it is securely deleted or anonymised.
8) Your rights
- Access, correct, update, or delete your personal information.
- Object to or restrict certain processing, or withdraw consent (where relied upon).
- Lodge a complaint with the Information Regulator (South Africa).
To exercise your rights, contact: sales@luxloaders.com.
9) Security
We use reasonable technical and organisational measures to protect personal information. No method is 100% secure, but we work to prevent unauthorised access and misuse.
10) International transfers
Some providers we use may process data outside South Africa. Where applicable, we take steps to ensure appropriate protection is in place.
11) Changes
We may update this Privacy Policy from time to time. The effective date appears at the top of this page.